How many user types exist? What are they for?
There are currently three user types, and they all primarily revolve around different levels of access to tuning the RF frequency sets on the goTenna Pro. Ideally, most users never have to think about RF settings and that can be left to specialists with proper training.
The portal admin, service user, and basic user are the three user types offered today.
- Admins are the only users that can log into the portal via a browser to edit frequency sets and provision other users.
- Service users are field users with permissions enabled that allow them to edit frequency sets and share these sets to provision other basic users via their app in the field. This is useful in the event of not being able to access the portal.
- Basic users can only toggle between frequency sets within their app; they cannot edit or share them with others.
All users can sign on to the portal for access to the Knowledge Base